Mile-O-Meter - FAQ, Help

F.A.Q

Frequently Asked Questions

Getting Started
Everything that you need to know to get started as quickly as possible to track your drives.
- How to set up Mile-O-Meter app to automatically track trip?
  
  You can set up the app to detect drives and track trips automatically by navigating to the 'Drive Settings' page. You may tap this section within the app to see how using our self-guided walkthrough.
- Is it possible to classify my trips automatically?
  
  Yes, you can set up auto classification by defining your work schedule by navigating to the 'Work Schedule' page. You may tap this section within the app to see how using our self-guided walkthrough.
- Is it possible to define mileage rate different for each purpose?
  
  Yes, you can override the default to define specific per purpose from the 'Purpose' page. You may tap this section within the app to see how using our self-guided walkthrough.
About 'How To'
This section contains some useful information about how 'How To' page is organized and works to get the most benefit out of it.
- What information is available here?
  
  You will find often asked questions in the below sections. This helps you know how to achieve certain tasks using the app and get more familiarize yourself with the app.
- I see only questions in some sections or lack of details in the answers. Are there step-by-step detailed instruction available on how to perform a specific task?
  
  When you tap on such question, you will be guided step by step through the app live using some visual indicators and notes. This is the most effective way to get you familiarize with our app and know howto perform a certain task.
- I found an issue with guided step and think it may be out of date. What to do now?
  
  You may use feedback option from help menu to write us about the problem or you may email us your questions to support@mileometer.app. Our support team will get back to you as soon as possible.
- I do not see my question in the below section. What should I do now?
  
  You may use feedback option from help menu to write us about the problem or you may email us to support@mileometer.app. Our support team will get back to you as soon as possible.
Mileage
Here you will find all information and often asked questions about tracking your drive.
- How to setup the app to automatically record (start/stop) trip?
  
  You can setup the app to track trip automatically by navigating to the 'Drive Settings' page. You may tap this section within the app to see how using our self-guided walkthrough.
- How to manually add a trip that was missed for some reasons?
  
  You can add a missed trip manually anytime after. You can do this using 'Add Trip' option in the mileage setting menu. You may tap this section within the app to see how using our self-guided walkthrough.
- How to edit a recorded trip?
  
  You can edit a trip using 'Edit' option available on swiping the trip card from right to left. You may tap this section within the app to see how using our self-guided walkthrough.
- How to edit a recorded trip?
  
  You can edit a trip using 'Edit' option available on swiping the trip card from right to left. You may tap this section within the app to see how using our self-guided walkthrough.
- How to delete a recorded trip?
  
  You can delete a recorded trip using 'Trash Can' in the trip card. You may tap this section within the app to see how using our self-guided walkthrough.
- How to classify a trip's category?
  
  You can classify a trip's category using 'Category' option available on swiping the trip card from left to right. On alternate, you may as well do using 'Edit' option mentioned in above question. You map tap here to see how.
- How to update trip start/end or odometer reading?
  
  You can edit a trip information using 'Edit' option available on swiping the trip card from right to left. You may tap this section within the app to see how using our self-guided walkthrough.
- How to add vehicle used for a given trip?
  
  You can add the vehicle used for the trip using 'Vehicle' option available on swiping the trip card from right to left. On alternate, you may as well do using 'Edit' option mentioned in above question. You map tap here to see how.
- How does Mile-O-Meter automatic trip recording works?
  
  Our sophisticated trip monitor listens for drive motion to initiate your trip recording. The recording starts usually within few seconds from your drive start. The trip start accuracy is ± 200 meters. Similarly, upon reaching the final destination, it listens for drive motion stop to terminate trip recording . It usually waits for about 4 minutes from the time you stopped your car before it terminates. This is to account in any temporary interruption in middle of trip because stop sign or traffic light or something else. You can always manually terminate before 4 min if required.
User Preference
All information and questions related to customizable preferences can be found here.
- How to change distance metrics (KM -> Miles or Miles -> KM) shown in trip card to your preference?
  
  You can change distance metrics using 'Preference' page. You may tap this section within the app to see how using our self-guided walkthrough.
- Can I set mileage rate different for each purpose?
  
  By default, all new purposes added uses the default rate configuration. But yes, you can set the mileage rate specific per purpose. You may tap here to see how.
- How to change default mileage rate for all purposes that does not have specific mileage rate configured?
  
  You can change the default mileage rate configuration from preference page. You may tap this section within the app to see how using our self-guided walkthrough.
- What are different mileage rate type available?
  
  'There are two types of mileage rate; 'Per Unit' and 'Fixed'. When a mileage rate is set to 'Fixed' for a purpose, all trips which are classified as this purpose uses a fixed value without taking into account the distance traveled during the trip. On contrary, mileage rate type 'Per Unit' would take the trip distance into account when calculating the potential dollar saving.
Billing/Payments Preference
All information and questions related to billing/payment can be found here.
- What are different type of subscription available?
  
  There are two types of subscription available; Annual or Monthly.
- How to change my subscription?
  
  You must have set up your subscription when you initially installed the app for the first time. You may change subscription type anytime from the 'Plan' page. You may tap this section within the app to see how using our self-guided walkthrough.
General
All general information and questions can be found here.
- How to change my profile's username and/or email?
  
  You can change your profile information like user name or email using 'Profile' page. You may tap this section within the app to see how using our self-guided walkthrough.
- How to change my password?
  
  'You can change your password using 'Update Password' page. You may tap this section within the app to see how using our self-guided walkthrough.
- How to reset my password?
  
  You can reset your password using 'Reset Password' page. You may tap here to see how.
- How to send feedback?
  
  You can use the feedback option from help menu at top right corner of this page to write us about the problem or you may email us to support@mileometer.app. Our support team will get back to you as soon as possible.
- Mile-O-Meter app is very helpful for me. Can I share or refer to my friend?
  
  We are glad that our app is helpful for you and you think it may help others too. You may share link to Mile-O-Meter app through social media or email. You may use our in-app share option from help menu at top right corner of this page.